Kazidomi logo

Kazidomi & Shippr: meeting the growing demand for deliveries due to Covid-19

Kazidomi, the new generation e-commerce organic supermarket, uses Shippr to deliver a same-day delivery experience to its consumers & achieve 300% growth in one weekend during Covid-19.

Kazidomi logo
kazidomi delivery service
Kazidomi logo
We doubled our 6 months growth objectives in one weekend
Key services
Delivery service 1
Recurring delivery
Delivery service 2
Delivery round
Delivery service 3
Fragile delivery
Delivery service 4
Same-day delivery
Request a quote

Executive summary

An online dietetic supermarket

Kazidomi has been created as an online dietetic supermarket where you can buy only high-quality, organic, healthy products, the dream of its founder Emna Evrard: shopping healthy with your eyes closed. Customers who are paying the annual subscription fee of €80 are benefiting from discounted prices up to 50% off on all products, offering unbeatable prices in the dietetics/organic sector.


Grown from 3 to 50 employees in 3 years, the brand keeps its promises and extends its deliveries to further regions in Europe and beyond. COVID-19 has been a reality check, as there have been a sudden rise of e-commerce shopping and shipping especially for daily produces such as the ones Kazidomi provides.

IndustryE-commerce
Covid-19 proofYES
HeadquartersBrussels
Customer since2020
We had accumulated some delay, but we have caught up in two days thanks to Shippr and the little hands that came to help out at the warehouse

Challenges

The impact of Covid-19

With the spectacular demand due to Covid-19 lockdown, Kazidomi accumulated delay in order preparation and shipping.

  • Preparation time per package was challenging to reduce.
  • Parcels were distributed via an ordinary postal flow going through sorting centers: lost or broken items was a result. Packaging must then be increased and preparation time per parcel as well.
  • Parcels were distributed in Day 1 or Day 2 or 3 not offering a competitive advantage among the other e-commerce players.
  • Kazidomi has strong sustainable values and wants to reduce their environmental footprint and logistics is an important part of it.
First Time Right (delivered at once)95%
Less packaging per week in kg75

Process

Why Shippr?

Kazidomi decided to partner with Shippr for its regional logistics. Shippr offers a delivery platform and the delivery services that go with it. From that moment on, Kazidomi could deliver another delivery experience to its clients:

  • Same day delivery is the new norm: a client ordering before 10am receives his purchase the same day in the afternoon-evening. The client can be delivered 7/7 which is very new to them.
  • The daily delivery rounds are automated by Shippr: the list of drops addresses is sent at the end of the morning and couriers are at the warehouse in the afternoon.
  • Real-time tracking enables a high FTR (First Time Ride)
  • The Shippr delivery service is tailor-made and therefore allows a high degree of customisation for each customer: for Kazidomi, fixed couriers take care of the deliveries and this has improved customer satisfaction.

Results

It resulted immediately in the following wins:

"The partnership with Shippr enabled Kazidomi to catch up with the operational delay in one weekend.”

  1. Less packaging

    Less packaging necessary as the route is direct from the warehouse to the customers (bye bye broken or lost items!)

  2. Reducing preparation time

    Reducing the preparation time per box by 5 minutes (cutting costs drastically in the operations)

  3. Cutting costs

    Higher FTR (First time Ride), reducing time spent by the customer service to manage parcels not being delivered

  4. Better clients retention

    Due to the higher satisfaction of clients

Delivery price paid by Kazidomi70%
Order preparation time saved per week45h
Kazidomi logo
We doubled our 6 months growth objectives in one weekend
Key services
Delivery service 1
Recurring delivery
Delivery service 2
Delivery round
Delivery service 3
Fragile delivery
Delivery service 4
Same-day delivery
Request a quote

Read more on Kazidomi's interview about their collaboration

Working with Shippr is really simple. It was directly adopted by all our operational teams. The platform is easy to use, you don't get lost in it, it is straight to the point. The couriers are great, friendly and constructive. They quickly bonded with the team and even wear our t-shirts when delivering to customers!

Alain EtienneCo-Founder At Kazidomi
Google Review

Quality products, perfect delivery service, fast and all super well packaged.

Google Review

(…) In addition, with the new delivery, you order on a Sunday evening and receive your package the next evening! I recommend to all people who want to watch what they consume while making a gesture for the planet.

Google Review

The site offers a wide choice of varied, organic and above all delicious products! Convenient and fast delivery, everything you need to convince me to order again!

Google Review

Exemplary product quality, incredible speed of delivery, great subscription system and all that pleasing your body, what more could you ask for?

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